At vg123, your privacy is a fundamental priority. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used and stored, and the rights you hold as a registered Player on our platform.
vg123 ("the Company", "we", "us", "our") operates Indonesia's premier international online gaming platform, providing sports betting, live casino, slot games, and related entertainment services to adult players aged 21 and above. As part of delivering these services, we collect and process certain personal information about you.
This Privacy Policy describes our data handling practices in full and is intended to give you clear, honest visibility into how your information is used at every stage of your relationship with vg123 — from initial registration through to account closure. We encourage you to read this document carefully and contact us if any aspect is unclear.
This Privacy Policy forms an integral part of the vg123 Terms & Conditions. By registering a vg123 account, you confirm that you have read and understood both documents.
vg123 acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out in accordance with applicable data protection principles.
All data-related enquiries, access requests, and complaints should be directed in writing to our dedicated privacy contact at [email protected]. We will acknowledge all privacy-related correspondence within two business days and aim to resolve substantive requests within 30 calendar days.
The categories of personal data we collect and process are set out in the table below. We only collect data that is necessary for the legitimate purposes described in this Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number (KTP, passport, SIM) | Account registration, KYC/age verification, fraud prevention |
| Contact Data | Email address, WhatsApp number, residential address (city, province, postal code) | Account communications, withdrawal notifications, support correspondence |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet registration name (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history | Processing payments in IDR, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, page interaction logs | Platform security, fraud detection, performance optimisation, geographic restriction enforcement |
| Gaming Activity Data | Game history, wager amounts, win/loss records, bonus utilisation, session timestamps (WIB/WITA/WIT) | Responsible gaming monitoring, dispute resolution, bonus integrity checks |
| Communications Data | Live chat transcripts, email content, support ticket history, WhatsApp message records | Customer service delivery, quality assurance, compliance audit trail |
| Preference Data | Preferred game categories, promotional opt-in status, responsible gaming tool settings (deposit limits, session reminders, self-exclusion) | Personalised experience delivery, responsible gaming management |
We do not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where expressly required by a regulatory authority and with your explicit consent.
The majority of the personal data we hold about you is information you provide to us directly when you:
When you access and use the vg123 Platform, we automatically collect certain technical information through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, session timestamps, and navigation patterns across the Platform. This data is used for security monitoring, fraud detection, and Platform performance analysis and is never used to identify you as an individual beyond the scope of your vg123 account.
In limited circumstances, we may receive data about you from trusted third-party sources, including:
vg123 uses your personal data for the following specific purposes only:
We do not use your personal data for automated decision-making that produces legally significant effects on you without human review. If an automated system flags your account for investigation, a trained compliance team member will review the case before any action is taken.
Each processing activity we conduct is grounded in one or more of the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration & service delivery | Performance of a contract — necessary to provide the vg123 service |
| KYC / age verification | Legal obligation — required under our international gaming licence and AML regulations |
| Payment processing | Performance of a contract — necessary to credit deposits and process withdrawals |
| Fraud prevention & AML screening | Legitimate interest — protecting the integrity of the Platform and its players |
| Responsible gaming monitoring | Legitimate interest / legal obligation — protecting vulnerable players |
| Promotional communications | Consent — only sent where you have explicitly opted in; withdrawal of consent is available at any time |
| Platform analytics & improvement | Legitimate interest — improving service quality using aggregated, anonymised data only |
vg123 engages a limited number of carefully selected third-party service providers who process personal data on our behalf and strictly under our instructions. These include identity verification partners, payment gateway operators (covering BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja integrations), game platform providers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft), cloud hosting and infrastructure providers, and fraud detection services. All service providers are contractually bound to apply data protection standards no less stringent than those we apply internally.
We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under applicable law or where disclosure is necessary to protect the rights, property, or safety of the Company, our players, or the public. Such disclosures will always be made to the minimum extent necessary.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, personal data held by vg123 may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address if such a transfer materially affects your privacy rights.
vg123 does not sell, rent, lease, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes under any circumstances. Your data is yours, and it is used only to provide and improve the vg123 service.
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected and to comply with our legal and regulatory obligations. Our standard retention schedule is as follows:
Following the expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.
vg123 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that materially affects your privacy rights, vg123 will notify you promptly via your registered email address and take all steps reasonably necessary to contain the breach and prevent recurrence.
vg123 uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the Platform, remember your preferences, and protect your account security. The categories of cookies we use are described below:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security validation, CSRF protection. The Platform cannot function without these cookies. | Session / up to 24 hours |
| Functional | Remembering your language and display preferences, auto-fill of non-sensitive form fields, responsible gaming tool states. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, user flows, and feature usage to help us understand how the Platform is used and where improvements are needed. | Up to 24 months |
| Security | Device fingerprinting for fraud detection, IP-based geographic restriction enforcement, anomalous session detection. | Up to 6 months |
vg123 does not use third-party advertising cookies or behavioural tracking cookies that profile you across websites. You may configure your browser to block or delete cookies, but please note that disabling strictly necessary cookies will prevent you from logging into your account and using core Platform features.
As a registered Player on vg123, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us in writing at [email protected]. We will respond within 30 calendar days.
The vg123 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to a person under 21 will be immediately suspended, all associated data quarantined, and the matter handled in accordance with applicable child protection regulations.
If you believe that a minor has registered an account on vg123, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay. Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms for minors in their household.
vg123 is an internationally licensed platform and, as a result, your personal data may be processed and stored on servers located outside of Indonesia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to internationally recognised standards, we put appropriate safeguards in place to ensure that your data remains protected. These safeguards include contractual data processing agreements with all service providers that incorporate internationally recognised standard data protection clauses.
By registering a vg123 account, you acknowledge and consent to such international transfers to the extent necessary for the delivery of the Platform services you have requested. If you have concerns about specific transfer destinations, please contact us at [email protected].
vg123 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify you by posting a prominent notice on the Platform homepage and, where your account email address is verified, by sending a notification to that address. The updated Policy will display a revised "Last Updated" date at the top of the document.
Your continued use of the vg123 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of that revision. If you do not accept the updated terms, you should cease using the Platform and contact our support team to request account closure in accordance with Section 11.2 of the Terms & Conditions.
All privacy-related requests, questions, and complaints should be directed to the vg123 privacy team through the following channels:
vg123 maintains a dedicated privacy compliance function staffed by trained personnel. We treat every privacy enquiry with seriousness and aim to resolve all matters to the satisfaction of the individual concerned. Where an internal resolution cannot be achieved, we will provide guidance on escalation pathways to external supervisory authorities.
Six core principles that define how vg123 treats your personal data every single day.
Every interaction on vg123 — login, deposit, withdrawal, live chat — is protected by bank-grade TLS 1.3 encryption. Your data is never transmitted in plain text.
vg123 does not sell, rent, or transfer your personal data to unaffiliated third parties for marketing purposes. Your information exists solely to power your gaming experience.
We collect only the data genuinely necessary for account management, KYC compliance, and fraud prevention. No surplus data is gathered speculatively.
Every data processing activity at vg123 is grounded in a clearly defined legal basis — contract necessity, legal obligation, legitimate interest, or explicit consent.
Access, correct, export, or request deletion of your personal data at any time. All requests are handled within 30 calendar days by our dedicated privacy compliance team.
Any material change to this Privacy Policy is communicated to you proactively via your registered email and a homepage notice before the change takes effect.
vg123 combines world-class games, fast IDR withdrawals, and an unwavering commitment to your privacy and security. Join thousands of players across Jakarta, Surabaya, Bali, and beyond.